Shipping policy

Privacy Policy 

At Soléna Art Atelier  we are dedicated to ensuring your candles and home décor arrive safely and on time.

Shipping Locations:
We currently ship within Netherlands and selected international destinations.

Processing Time:
Orders are processed within 2–7 business days. Custom or made-to-order items may require additional time; you will be notified by email.

Delivery Estimates:

  • Domestic: 3–7 business days

  • International: 7–21 business days (depending on location and customs)

Shipping Fees:
Shipping fees are calculated at checkout based on your location and order size.

Tracking:
Once your order is shipped, you will receive a tracking number via email.

Shipping Issues:
If your package is delayed or damaged, please contact us at info@solenaatelier.com within 48 hours of delivery.

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, shipping and billing addresses

  • Payment details (processed securely via third-party payment providers)

  • Order history and preferences

  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or account

  • Send updates, promotions, and marketing materials (only if you opt-in)

  • Improve our website and customer experience

We do not sell or share your information with third parties, except as necessary to process your order (e.g., shipping partners, payment processors).

3. Data Security

We take appropriate measures to protect your personal information and maintain its confidentiality. However, no data transmission over the Internet can be guaranteed as 100% secure.

4. Cookies & Tracking

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies in your browser settings.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent to receive marketing emails at any time (via the “unsubscribe” link)

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: info@solenaatelier.com